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Voxter Communications Inc

Engineering Manager

– Vancouver, British Columbia
Employment Type Full-Time
Minimum Experience Experienced

OH, HELLO THERE!

"Who is Voxter?" You may be asking, well say farewell to Kansas Dorothy, because this might just blow you away.

We're a Vancouver based VOIP company that is on the rise and we are enthusiastically chucking out the old methods of business communication and replacing them with our shiny new platform and sophisticatedly simple software - which has been rocking the world of our business clients since we launched with our first customer in 2005.  In short, we make business communication run smoother than a fresh jar of skippy.

Since 2005 we’ve grown to have hundreds of clients across the globe. We have POPs in San Jose, London, Tokyo, LA, Melbourne, Chicago, Toronto, and Vancouver (to name a few). Our goal is not only to continue to expand (we aim for world domination!), but to shake up how the world looks at business telecom and create an experience that our clients actually love to use!  

Having been recently acquired by Ooma Inc, we’re poised for growth and ready to build out our already passionate and dedicated team.

WHAT ARE WE LOOKING FOR?

Are you the up and coming, uncharted, visionary product maker, project management nailer, straight up target terminating, trailblazing, all-in-one no excuse maker that we’ve been looking for? We’re on the hunt for an ambitious technical leader who will use experience to build effective scalable processes, and mentor aspiring talent. As champion of our engineering initiatives you will work to empower the team and manage technical development and ultimately achieve faster delivery of a better product. Understand that we are extremely passionate about what we’ve built, and we’re on our way to “the next level”.  We don’t take ourselves TOO seriously, but we’re certainly looking for that perfect blend of culture and experience.  We are not an ordinary company, so we don’t expect you to be ordinary either. If you love building new software and know the science behind it, have a natural affinity for technology, enjoy digging into hard work and making the impossible happen - keep reading!

Here's a few things you should know:

  • While this is a senior position, there are no ivory towers at Voxter, this role will be hands on
  • Our culture is hugely important to us and we’re building one of the best teams in the business
  • While experience is important - we also believe in enthusiasm and passion, so show us what you’ve got!

WHAT IS THE PURPOSE OF THIS ROLE?

  • To expand, lead, and empower the engineering team to make the biggest impact possible
  • To manage the continual improvement and innovation of existing products

 HOW?

  • Drive the company’s technological innovation and development
  • Formulate long-term objectives and standards of performance for the department
  • Motivate your team and provide technical direction and guidance
  • Communicate to key members of our team on how we’re doing, where we’re going and how we’re going to get there

HOW DO I KNOW IF I’M WINNING AT THAT?

  • Consistently delivering quality projects, on-time
  • Your team is motivated, challenged, and moving towards their professional development goals
  • Your team has a clarity of roles, an awareness of responsibilities, and are working together to achieve roadmap targets

WHAT SKILLS SHOULD I BRING TO THE TABLE?

  • Strategic thinking
  • Team building, leadership, feedback and coaching skills
  • Great communication
  • Excellent judgement and decision-making skills
  • High technical ability; you could do the work of any one of your team members

WHAT SHOULD MY BACKGROUND BE?

  • 5+ years experience building, leading, managing and growing an engineering team - ideally with a background in voice communications, or highly available software as a service
  • Excellent track record in relationship management, strategy development, project management, problem solving and change management
  • Experience taking innovative product risks while balancing the road map for on time deliverables
  • You know how to arbitrate technical discussions and are not afraid to make a challenging call
  • You iterate quickly on ideas, and know when to make smart feature versus time-to-market trade-offs; experience using data and metrics to back up assertions of business value
  • A strong bias for action; ability to juggle multiple priorities and build a sense of urgency in a dynamic environment
  • You are active in the open source community. You have a github account and would be happy to share with us some of the projects you have started or contributed to.
  • Experience with multiple languages and frameworks (we use a lot of Erlang!)              
  • Familiarity and experience with distributed architectures
  • Bonus points if you have experience working in startup environment, and even more if you’ve worked in a VoIP environment
  • Technical know-how:
  • High Availability concepts: Load balancers, failover environments, consistency
  • Network Engineering (routing protocols like BGP and OSPF); we use Juniper and VyOS
  • Strong comfort at a command line in Linux.  We mostly use CentOS.
  • Virtualization is second nature to you.  We standardize on KVM today.
  • Scripting in Bash, PHP, Python, Ruby
  • Configuration Management using systems like Puppet, Chef, Ansible or Vagrant
  • Experience using NoSQL Databases such as CouchDB, Riak

WHO SHOULD I BE?

  • A leader of people who knows the difference between management, leadership and coaching and will wear the right hat at the right time.
  • Self-motivated, “out of the box” thinker, dynamic, with the drive to work on your own initiative
  • You deliver on time, love to work on a fast-paced team, and lead by example
  • A straight-shooter, fearless and all in
  • Yourself

WHY SHOULD I WORK AT VOXTER?

  • We have an open culture where we openly share our results and where your input is truly valued
  • Working at Voxter means being part of a team that works hard, fast and has fun! We aim to keep growing as a company, as a team, and as individuals. Voxter is made up of truly exceptional people who found a career-making opportunity here
  • You get to be an integral part of building an amazing product and client experience, in an company big enough for growth but lean enough to get shit done!
  • Work-life balance is encouraged, and sometimes enforced! ;)
  • We have some of the cutest office dogs in Vancouver
  • Voxter is committed to paying very competitive salaries
  • We value the individuality and contribution of each of our team members. Collaboration, personality, growth, great results, and baked goods are wholeheartedly encouraged

If you’re interested in achieving great things at one of the most exciting companies, best workplaces and most fun and hardworking environments, we’d love to hear from you!

Oh, and we love that everyone is different, and we don’t want you to leave your personality at the door, so, in case it isn’t obvious, don’t be afraid to show your individuality, what sets you apart. We want to get to know YOU!

So, get in touch, apply now, hit that button, get it done and have a chat with us!

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  • Location
    Vancouver, British Columbia
  • Employment Type
    Full-Time
  • Minimum Experience
    Experienced
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